Curate, store, and share the moments that matter
Neon partnered with KnowMe to strengthen data security and streamline the user experience for a product differentiated by its commitment to customer privacy.
KnowMe equips people to capture, organize, and share their treasured memories with close friends and family members. Founders Steve Shillingford and Ken Saunders built KnowMe as a private "life platform" where users can upload everything from ticket stubs to playlists, with permanent control over their data. We partnered with Ken and Steve to tighten security protocols and enhance the digital user experience – giving this meaningful product a strong foundation for continuous growth.
Most people have at least one box filled with birthday cards, old photos, journals, pins, and other jumbled mementos. As these artifacts gather dust, many of us share day-to-day experiences, big and small, on social media platforms that can sell and even delete our digital memories at any time. Steve and Ken created a private, permanent, multi-media alternative, but they needed development and UX support. After completing a detailed audit, we highlighted several core changes that would make the product more intuitive and easier to use.
Our team rebuilt the underlying infrastructure to ensure KnowMe can easily scale to support more users. We also enhanced security protocols with full data encryption and network firewall protection. Turning to the UX, we streamlined the onboarding flows, and applied design best practices to improve Moments, which are the core building blocks within KnowMe. The product supports all multimedia formats including photo, video, text, audio, links, GIFs, and some third-party integrations.
Our collaborative partnership prepared KnowMe for its MVP release in the App Store. The freemium business model will include a paid product version, but basic features will always remain free – and will never allow ads, data harvesting, or censorship. With airtight data protection, KnowMe is poised to scale its product offering to a wider user base, while upholding the twin brand promises of privacy and personal control.
"Neon has been an extension of our product team since the first day we partnered. Whether it's UI/UX Design, Critical Architecture, or just helping us work through our backlog, Neon has been in the weeds with us every step of the way. Neon brings expertise in every part of the development process from ideation to execution. We're lucky to call them a partner!"